Returns, clearly explained.
We want you to understand the item before it comes home with you.
Inspect the actual item
Each unique item is sold in its described condition. Please review all photos, measurements, known wear and compatibility before ordering. We are happy to answer questions. A disclosed condition does not remove rights that cannot lawfully be excluded.
Faulty or misdescribed items
Contact us with your order reference and details of the problem. Returns, refunds and warranty claims are handled in accordance with applicable South African consumer law. Your statutory rights remain unaffected by the item being second-hand or described as sold as is.
Online cancellations
Where an online cooling-off right applies, eligible goods may be cancelled within seven days of receipt, subject to the legal requirements and exceptions. Contact us to arrange a return and discuss any lawful direct return costs. Statutory refunds are processed within the applicable legal timeframe.
How to request a return
Send your order reference, the item name and the reason for your request on WhatsApp to 074 316 6672. Keep the item and its included accessories safe while we agree the return arrangements. Do not send items to an address without prior arrangements.